Here we’ve put together the answers to the questions most frequently asked by our visitors.
Whether you want to know how to book a cabriolet bus tour through Alsace or whether you can take children on board, you’ll find all the information you need here.
Still can’t find the answer to your question? Don’t hesitate to contact us using our contact form.
Questions/Answers
1. General Information
Q: What is Tour Alsace?
A: Tour Alsace offers sightseeing tours in Alsace aboard panoramic convertible buses or luxury minivans. Our tours allow you to discover the most beautiful Alsatian villages, the Wine Route, Christmas markets, and iconic sites such as Colmar or Haut-Koenigsbourg Castle.
Q: What types of tours do you offer?
A: We organize:
• shared tours on convertible buses or minivans with multiple stops in typical villages and cultural sites;
• private excursions in convertible buses or minivans for optimal comfort and a tailor-made itinerary.
Q: Where do your excursions depart from?
A: Our departures are mainly from Strasbourg and Colmar, but it is possible to arrange a personalized pickup upon request for private tours.
Q: In which language(s) are the guided tours available?
A: Panoramic bus tours are available in multiple languages through an audio guide system. The available language depends on the chosen tour – please check the tour details for more information. For private minivan tours, please contact us.
2. Booking & Organization
Q: How can I book a tour?
A: You can book directly online on our website by selecting the tour, date, and departure location. For groups or private bookings, contact us to get a personalized quote.
Q: When should I arrive before departure?
A: We recommend arriving about 10 to 15 minutes before the scheduled time to get settled comfortably.
Q: What is included in a tour?
A: Our tours include transportation, guided or audio-guided commentary, as well as stops to explore picturesque villages, vineyards, and iconic Alsace monuments. Some tours may also include tastings or visits depending on the chosen program. Lunch is not included.
Q: Are the tours suitable for children or people with reduced mobility?
A: Yes, children over 4 years old are welcome. For people with reduced mobility, we advise contacting us in advance to adapt the tour to your needs.
3. Tour Experience
Q: Are the buses panoramic and convertible?
A: Yes, our sightseeing convertible buses have a retractable roof that allows you to enjoy an exceptional panoramic view of the Alsace landscapes, weather permitting.
Q: What should I bring for the tour?
A: We recommend bringing:
• comfortable shoes,
• sun protection (sunglasses, sunscreen, hat).
Q: What happens in case of bad weather?
A: In case of rain, the bus roof remains closed to ensure optimal comfort. If conditions are exceptional, an alternative solution is offered.
Q: Can I modify or cancel my booking?
A: Yes, the cancellation or modification conditions are specified when you book. Please contact us in case of any unforeseen circumstances.
4. Custom Experiences & Private Bookings
Q: Is it possible to privatize a tour?
A: Yes, you can book a luxury minivan with a private driver-guide for a tailor-made tour, or privatize a panoramic convertible bus for events (weddings, birthdays, corporate trips, etc.).
Q: Can a private tour itinerary be customized?
A: Yes, we create personalized tours according to your preferences: visiting classified villages, Alsace Wine Route, historical heritage, Christmas markets, etc.
Q: How far in advance should I book to privatize a vehicle?
A: It is recommended to book several weeks in advance, especially during high tourist season, to ensure the availability of the bus or minivan.