Contact

Need more information?

Please refer to our FAQ below: you’ll probably find the information you’re looking for.
If not, feel free to drop us a message. We’ll be happy to answer your question and will be in touch as soon as possible. Have a great time in Alsace!

If you encounter any problem to book a tour, please contact the +33 (0)6 82 20 33 27 or send an email to: info@tour.alsace

 

Frequently Asked Questions

Our tours can only be booked and paid for on our website. After confirming your order, you will receive a receipt and invoice giving you admission to the Convertible Bus on the day of your trip. Don’t forget to include all passengers’ first and last names on the form: these will be checked by our driver upon departure.

Our Convertible Bus has room for up to 20 people. If you are a large group, it may be more economical to hire the bus privately for one of the 2 tours. What’s more, with private hire, you can plan a bespoke tour. Feel free to consult us for an offer that’s sure to meet your needs and expectations. The Convertible Bus can only be hired with a driver.

Pick-up is at the Parc de l’Etoile, near the Rivétoile car park and the Étoile Bourse tram stop. You will be given a detailed access map when you book. Remember to arrive at least 15 minutes before the departure. We cannot wait for latecomers or refund the cost of their trip.

No, our tours do not include lunch. You are free to have lunch wherever you like during one of our stops. We schedule longer stops in the middle of the day so people wishing to have lunch can do so.

Only children over 4 years of age can ride on the bus. There is no age limit if you are hiring the bus privately.

Yes, you will be able to go shopping and bring your purchases onto the bus.

Yes, if you have hired the bus privately, we can pick you up and drop you off wherever you like in the Strasbourg area – unless specific traffic restrictions are in force, especially in Strasbourg city centre.